Frequently Asked Questions

Clients FAQ

What is the Brokers Authority?

Brokers Authority is an external dispute resolution (EDR) organization for consumers/traders who cannot resolve disputes with financial service providers who are members of Brokers Authority.

Brokers Authority follows a goal of providing traders and brokers with a new approach to solving any problems that arise in the process of trading on the crypto market.

Is the Brokers Authority a regulator that regulates broker activities?

Brokers Authority is not a regulatory body and does not claim to be. The organization is an independent alternative dispute resolution body established solely for the purpose of amicably resolving disputes between traders and brokers in a transparent and efficient manner.

Traders should consult our Check Your Broker directory to find out the status of their broker, or search financial regulators to check the current licensing status of their broker in any particular country.

What are the objectives of the Brokers Authority?

The idea behind Brokers Authority is to create a neutral third-party committee to deal fairly with and resolve complaints in order to facilitate an easier and faster solution than through industry regulators and the legal system.

What happens when a customer files a complaint with the Brokers Authority?

Brokers Authority rules state that each member must have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure.

The response from the broker member should include:

Acknowledgment of the client’s complaint;
Offering compensation (if applicable);
Dismiss the complaint, stating the reason for the decision.

If the client has passed the IDR procedure and is not satisfied with its result, he has the right to submit a formal complaint to Brokers Authority.

Can I file a complaint against a broker who is no longer a member of the Brokers Authority?

We only accept complaints from traders of our brokers who have a good reputation at the time of filing a dispute.

If you are requesting assistance in resolving a dispute with a broker who is no longer a member of Brokers Authority, has been excluded or whose status is under “review” in our organization, we cannot help you and recommend that you contact the appropriate financial regulator in your country of residence.

Members FAQ

Why Should I Join the Brokers Authority?

By joining the Brokers Authority, you gain the ability to effectively manage your risks and meet the needs of your customers, convincing them that they will conduct business in a fair and balanced environment. Membership in the Brokers Authority is an opportunity to demonstrate your commitment to upholding the highest standards of commercial honor and best business practices in your business. Your clients will have access to independent, experienced and professional staff to help them resolve any complaint they may have with you.

What are the objectives of the Brokers Authority?

How do I apply to become a member of the Brokers Authority?

To apply for membership, please complete the membership application on the site. To receive a copy of the application by email, please contact us at contact@cryptoconductauthority.com

What happens after I apply for membership?

After we receive your application, it will be processed within 21 business days. You will get a notification from our Board of Directors and you will be provided with your membership number. Once approved, you will be sent a welcome package along with your membership certificate.

What happens when a customer files a complaint with the Brokers Authority?

Brokers Authority rules state that each member must have a Complaints Contact and an Internal Dispute Resolution (IDR) procedure.

The response from the broker member should include:

Acknowledgment of the client’s complaint;
Offering compensation (if applicable);
Dismiss the complaint, stating the reason for the decision.

If the client has passed the IDR procedure and is not satisfied with its result, he has the right to submit a formal complaint to Brokers Authority.